FAQs

Frequently Asked Questions (FAQs)

1. How long does it take to process my order?

All orders are processed within 1–2 business days (excluding weekends and holidays).

2. How long does shipping take?

Shipping typically takes 5–8 business days after your order has been processed.

3. Do you offer tracking information?

Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

4. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We can only make changes before the order has been processed.

5. What if I entered the wrong shipping address?

Please contact us immediately at support@jumomi.com. We will do our best to update your address before the order is shipped. We are not responsible for orders shipped to incorrect addresses.

6. What should I do if my order is delayed?

While most orders arrive within the estimated time, delays can occur due to factors like weather or carrier issues. If your order is significantly delayed, please contact us for assistance.

7. Do you accept returns or refunds?

Please refer to our Refund Policy page for detailed information about returns, refunds, and exchanges.

8. How can I contact customer support?

You can reach us using the following details:

9. What are your customer support hours?

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)
  • Saturday – Sunday: Closed